Shipping & Delivery

Estimated Delivery Times 

Please note that all delivery times are approximate and based on estimates from our suppliers. From time to time, certain items — particularly spare parts or products sourced internationally — may be temporarily out of stock, which could cause delays. You can monitor the progress of your order using the unique tracking link provided in your order confirmation.

 

Shipping method

We work with trusted international carriers such as DPD to ensure reliable, fully traceable delivery.
 
Shipping costs vary depending on the delivery method selected. Detailed information on available delivery options and associated fees can be found in the tables below.
All applicable delivery methods and the final shipping costs will also be clearly displayed in your shopping basket before you complete your order.
 
Delivery times may vary depending on the destination and the availability of your selected product variant or colour.
 
Delivery Option Order Value Shipping Cost
Home Delivery (Direct delivery to your address) €0 – €98.99 €5.90
Home Delivery (Direct delivery to your address) from €99 €0.99

 

Inspection upon delivery

We kindly ask that you inspect your parcel promptly upon receipt. Please verify that the correct item has been delivered, that it is undamaged, and that all components are included. Should any discrepancies or damages be identified, we request that you notify us within 14 days of delivery. Beyond this period, Lampemesteren GmbH cannot assume responsibility for any claims. 

 

If your parcel or its contents appear damaged upon arrival, please initiate a claim using the unique link provided with your order. Simply click on ‘Claim’ at the bottom of the status page and follow the instructions. You will be asked to submit photographs of both the external and internal packaging—including the shipping label—as well as clear images of the damage. 

 

Please note that Lampemesteren GmbH is not liable for damages incurred during transit. We take great care in packaging your order to minimize the risk of shipping-related damage. 

 

Should you have any questions or require assistance, our Customer Service team is at your disposal. You may contact us via email at info@lampmasters.ieor by telephone.